Return Policy

Policy Documentation

Ordering Policy

Ordering at https://lyef.in/ is customer friendly. Browse the website to make your purchase. Just select the products you want to shop, enter the quantity you desire and click on "Add to Bag".

Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully opted your payment mode / made your payment, your order will be processed online immediately and will be shipped to you.

We accept orders only for delivery in India.

Pricing & Payment Policy

LYEF Wellness product prices listed in website are current; however these are subject to change without any prior notice.

All orders are acknowledged at the current pricing.

Out products are liable to; and inclusive of GST.

https://lyef.in/ is set up to take immediate orders online and accept payments through domestic and International credit cards issued by Banks and Institutions that are part of Visa / Master card. It also accepts payments through Visa / Maestro Debit Cards issued by Indian Banks, Amex Cards or Net banking payment mode of selected banks in India. It also accepts payments via UPI through linked Banks

However, for security reasons and to serve you better, in case of payment through international credit / debit cards issued outside India, you will be required to furnish certain information / documents related to your Card No., ID proof from your side within 48 hours of your order to complete the payment authorization process for which our customer care will be in touch with you. Our customer care details are: / is care@lyef.in

For select banks in India – a full list is available at the time of check out and prior to making the payment for purchase.

You may also make payment via "Cash on Delivery" (COD) at the time of the delivery of the product. However this mode of payment facility is only available in selected regions / areas as specified by LYEF Wellness Ventures Pvt. Ltd.. Hence, based on your location and your choice of products, COD option may or may not be available to you.

Shipping Policy

Your orders are shipped from our warehouse at Bengaluru through registered courier companies at your doorstep.

Orders are shipped within 2 (two) business days of confirmation of payment for prepaid and upon confirmation of order for COD.

Normally, purchased products will deliver at your door step within 7 (seven) business days from the date of order made between 9AM – 6PM during Monday to Saturday and plus 1 (one) business day for orders made between 6PM – 9AM during Monday to Saturday or Sunday. Delivery of all orders will be to the mailing address as provided by you at the time of placing your order.

As per laws of the Land we are obliged to send the Invoice copy along with the package as a part of shipping document including for any order made for Gifting purpose.

Goods receipt will need to be signed upon delivery. If you can’t be there to sign for your delivery, please suggest an alternative person; family member, colleague, neighbour etc. However, LYEF Wellness Ventures Pvt. Ltd. will not take responsibility for products signed by any alternative person.

LYEF Wellness Ventures Pvt. Ltd. is not responsible for damage after delivery. All claims for shortages / damages must be reported to customer service within 24 hours of delivery along with the images of the damaged products.

Out of Stock Policy

We apologize for the inconvenience that may be caused due to products marked out of stock, which are not available as we will be unable to fulfil immediately.

In exigencies, in case your order has been accepted by us but your selected product is unable to be delivered, we will contact you within 2 (two) business days to discuss how you would like the order to be handled.

If a product is out of stock, you may contact our customer care department. They will guide you to place the best alternate; else you may visit our stores to find the products. The link to store locator can guide you to find your closest store.

Cancellation of an order

In case, you wish to cancel your order, get in touch with customer care either through mail / telephone within 24 hours of your placement of order. LYEF Wellness Ventures Pvt. Ltd. will not be able to cancel any order after 24 hours of your placement of order.

In case of cancellation of prepaid orders, refund of your amount will be processed within 15 business days as per our Exchange / Return policies.

Exchange / Return policy

Though we strive to give you a great customer experience each time you shop with us, but considering the fact that same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.

In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call within 24 hours of delivery. Our customer care details drop an email at care@lyef.in

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:

  • Return / exchange / replacement for goods/ merchandise are subject to inspection and checking by LYEF Wellness Ventures Pvt. Ltd. Team.
  • Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy
  • Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your exchange / return request has been accepted, the exchange / refund process will be completed within 7-10 business days, subject to picking & product inspection.
  • Further for exchange / return of the products, LYEF Wellness Ventures Pvt. Ltd. will issue LYEF Wellness Ventures Pvt. Ltd.’s Credits Notes. These Credit Notes can be utilized on a future purchase on the website.
  • Scanned copy of courier slip needs to be emailed to us within 7 business days of opening the exchange / return request.
  • Some special rules for promotional offers may override LYEF Wellness Ventures Pvt. Ltd.’s Exchange/ Returns Policy.
  • through business days (Monday to Saturday) or mail us at care@lyef.in. We are constantly working to include more and more products to our exchange list.
  • The final price of exchanged products should be equal to or more than the price of returned items.
  • In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
  • The product should be returned to our address at:

    • LYEF Wellness Ventures (P) Ltd.,

    Ground Floor GITCO HOUSE,

    Plot 56, Road No 17,

    MIDC Andheri,

    Andheri East

    Mumbai, Maharashtra 400093

    Ph. No. + 91 9326163594

    • However, do give us a call and we can help you with the steps to follow in case of exchange / return:
    • Place your item in its original packaging.
    • Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
    • Keep the product and the package ready for pickup by LYEF Wellness Ventures Pvt. Ltd..

    SECURE PAYMENT

    PAYMENT AND PRICING

    • LYEF Wellness product prices listed are current; however these are subject to change without any prior notice.
    • All orders are acknowledged at the current pricing.
    • Our Products are liable to; and inclusive of VAT / CST, as the case may be.
    • https://lyef.in/  is set up to take immediate orders accepts online through the payments via domestic and International credit cards issued by Banks and Institutions that are part of Visa /Master card. It also accepts Visa / Maestro Debit Cards issued by Indian Banks and Amex Cards or Net banking payment mode of selected banks of India. It also accepts payments via UPI linked to the banks.
    • For select banks in India – a full list is available at the time of check out and prior to making the payment for purchase.
    • You may also make payment via "Cash on Delivery" (COD) at the time of the delivery of the product. However this mode of payment facility is only available in selected region / area as specified by the Body Shop India. Hence, based on your location and your choice of products, COD option may or may not be available to you.

    SAFETY OF ONLINE TRANSACTION

    We have gone to great lengths to make your shopping experience safe and secure. You can use your credit/debit card without any worries; we have processes in place to keep the customer data safe and secure.?

    CASH ON DELIVERY (TERMS & CONDITIONS)

    • If you are not comfortable making an online payment on truefrog.in, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
    • The maximum order value for a Cash on Delivery (COD) payment is Rs.5,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.
    • To ensure that your order is delivered to you in a timely manner, we request you to provide complete details of the shipping address including flat number, building number, street name, locality and nearest landmark. Please also ensure that you provide correct PIN Code and contact number.
    • Cash on Delivery (COD) option is not offered by our Courier partners at few non-serviceable locations. Hence, based on your location, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
    • When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us with 24 hour’s time if you are still interested in receiving the product.
    • There is a no convenience charge on Cash on Delivery purchases.
    • The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made.
    • If COD option is not available on your address you can always opt for NetBanking or Credit/Debit Card. In case you don't have a NetBanking or Debit Card options please contact your bank for Debit Card/Credit Card issue.

    FREE DELIVERY

    SHIPPING CHARGES & TIMELINE

    LYEF Wellness Ventures Pvt. Ltd. has a minimum order value of Rs 999 (net of all discount and vouchers) . Shipping charges are Rs 200 for all orders below Rs 2500(net of all discount and vouchers) . Delivery time is a maximum of 7-10 business days from order date. Due to the festive season and high demand, the order might be delayed and may take more than the stipulated 7-10 business days. Ground shipping available in India only. Cash on delivery service available only in select regions.

    SHIPPING RULES & RESTRICTIONS

    • We ship to street addresses in all states of India.
    • Business Days: We will process orders to ship Monday - Saturday excluding public/ bank holidays.
    • https://lyef.in/  is able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.
    • Cash on delivery service available only in select regions!

    SHIPPING POLICY

    • Your orders are shipped from our warehouse at Mumbai through registered courier companies at your doorstep.
    • Orders are shipped within 2(two) business days of confirmation of Payment for prepaid and upon confirmation of order for COD.
    • Normally, purchased items will deliver at your door step within 7-10 business days from the date of order made between 9AM-6PM during Monday to Saturday and plus 1 (one) business day of order made between 6PM-9AM during Monday to Saturday and Sunday. Delivery of all orders will be to the mailing address as provided by you at the time of placing your order.
    • Goods receipt will need to be signed upon delivery. If you can’t be there to sign for your delivery, please suggest an alternative person; family member, colleague, neighbour etc. However, LYEF Wellness Ventures Pvt. Ltd. will not take responsibility for products signed by an alternative person.
    • LYEF Wellness Ventures Pvt. Ltd. is not responsible for damage after delivery. All claims for shortages, damages must be reported to customer service within 24 hours of delivery.
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