Refund Policy
In case, you wish to cancel your order, get in touch with customer care either through mail / telephone within 24 hours of your placement of order. LYEF Wellness Ventures Pvt. Ltd. will not be able to cancel any order after 24 hours of your placement of order.
In case of cancellation of prepaid orders, refund of your amount will be processed within 15 business days as per our Exchange / Return policies.
Exchange / Return policy
Though we strive to give you a great customer experience each time you shop with us, but considering the fact that same products cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.
In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call within 24 hours of delivery. Our customer care details drop an email at care@lyef.in
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:
- Return / exchange / replacement for goods/ merchandise are subject to inspection and checking by LYEF Wellness Ventures Pvt. Ltd. Team.
- Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
- Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your exchange / return request has been accepted, the exchange / refund process will be completed within 7-10 business days, subject to picking & product inspection.
- Further for exchange / return of the products, LYEF Wellness Ventures Pvt. Ltd. will issue LYEF Wellness Ventures Pvt. Ltd.’s Credits Notes. These Credit Notes can be utilized on a future purchase on the website.
- Scanned copy of courier slip needs to be emailed to us within 7 business days of opening the exchange / return request.
- Some special rules for promotional offers may override LYEF Wellness Ventures Pvt. Ltd.’s Exchange/ Returns Policy.
- through business days (Monday to Saturday) or mail us at care@lyef.in. We are constantly working to include more and more products to our exchange list.
- The final price of exchanged products should be equal to or more than the price of returned items.
- In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
