Privacy policy

LYEF WELLNESS VENTURES PRIVATE LIMITED is committed to safeguarding the privacy of its users. This privacy policy (hereinafter referred to as "Privacy Policy") is intended to ensure that our customers are always aware of the type of information we collect when you access the WEBSITE, the manner in which we use such information, and the circumstances, if any, under which we may disclose it. It should be noted here that, this Privacy Policy is applicable only to the WEBSITE, and that it doesn’t apply to the websites of other organizations or companies to which we provide links on the WEBSITE or to any software that you may download from the WEBSITE. By using the WEBSITE you agree to the terms of this Privacy Policy.

Personal Information: As a norm, we collect only personal information you provide voluntarily, when you are:

Registering on to the WEBSITE;
Purchasing products on the WEBSITE;
Making product enquiries; and
Contacting LYEF Wellness Ventures Pvt. Ltd. (including customer service representatives, or other employees) by email, the personal information we collect from you include your name, e-mail address, username, postal address, company name, telephone number, fax number, credit card number, credit card expiration date, etc.

Non-personal information: In the course of normal WEBSITE operations, we collect non-personal information such as your browser type, IP address, operating system, internet service provider, and the domain name from which you accessed the WEBSITE, etc. Additionally, information regarding Your browsing behaviour on the WEBSITE may also be collected, such as the date and time of visit, the areas or pages visited, the amount of time spent, the number of times You return, and other click-stream data, in order to manage the WEBSITE, analyse trends, track user's usage in the aggregate, and collect general demographic information for statistical purposes and uses.

We will not share any personal information about you with any third party except as mentioned here.

The information may be shared, on a strictly need to know basis with any third party service providers we may engage for hosting the WEBSITE, to provide service relating to order fulfilment, WEBSITE operation etc., solely for the purpose of providing services in relation to the WEBSITE. LYEF Wellness Ventures Pvt. Ltd. may process and store, in any country where we engage service providers, the information collected in connection with the WEBSITE. The data protection laws in such countries may be different from that applicable in India. By making use of the WEBSITE, you acknowledge and accept the storage, transfer and processing of information, outside of your country of residence.
Where we have your consent, We may transfer or otherwise disclose information collected from you to our advertisers including financial service providers (such as banks, insurance agents, mortgage lenders etc.) and non-financial companies (such as stores, airlines, etc.);
Where the information is required to be shared by us under law such as (i) when We determine that there has been a violation of the Terms; (ii) to provide information to law enforcement agencies in response to any judicial order and; or (iii) in relation to any investigation on matters related to public safety, illegal activities, suspected fraud, threats to the physical safety of any person, etc. as may be permitted by law;

Confidentiality

We limit access of your personal information only to employees who we believe reasonably need to provide products or services to you or in order for them to perform their designated functions. We have deployed multiple levels of operational and technical safeguards to protect your personal information that we collect online, to prevent unauthorized access, maintain data accuracy, and avoid misuse of information.

Use of Collected Information

We will only use the information collected from you for any of the purposes listed below:

for facilitating your use of the WEBSITE and for better understanding of Your needs;
for processing and fulfilling Your orders for products offered on the WEBSITE;
for responding to Your inquiries about the products;
for directing information, promotional materials, and offers from LYEF Wellness Ventures Pvt. Ltd. to you;
for contacting visitors of the WEBSITE when necessary;
for helping You resolve any issues with the WEBSITE;
for managing the WEBSITE efficiently;

LYEF Wellness Ventures Pvt. Ltd. may use non-personal information for the above-mentioned purposes as well to monitor the WEBSITE and provide a better online experience to the users.

Cookies and action tags

We use cookie to track the pages on the WEBSITE our visitors view and which web browsers our visitors use. Cookies are small text files stored on the hard drive of the user's computer and are used for record-keeping purposes. "Action tags" may also be used in assisting the delivery of a cookie. Cookies often make Web surfing simpler by performing through functions such as, saving your personal preferences on usage of any specific website, ensuring you don't see that advertisements are not repeated etc. Advertisers and partners on the WEBSITE may also use cookies, which we do not control and we are not responsible for information collected through them.

You may choose to accept or refuse the cookies by changing the settings of your browser. If you choose to reject the cookies, your experience at the WEBSITE may be optimal and certain features may not function as intended.

Third Party Website

The WEBSITE may contain links to third party websites, which may have privacy policies that are different from this WEBSITE and for which we are not responsible. Accordingly, we recommend that you review the privacy policy posted on any third party website that you may access through the WEBSITE.

Changes to this Privacy Policy

With the changes in the WEBSITE or due to change in applicable laws, we may be required, to add, remove, change or modify portions of this Privacy Policy at any time, without notice. We strongly advise that you revisit this Privacy Policy regularly to ensure that you are aware of the updated privacy practices. Your use of the WEBSITE following any changes signifies that you accept these changes made thereof